O2 can you change your number

The transfer will be completed by 6pm the same day, but it may take up to 24 hours for text and picture messaging to work. This will make sure your iMessages show as coming from the correct number.

Just fill in the keep my number form. Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us. We can take care of moving your number and even arrange for your new Pay As You Go sim.

Get in touch by calling us on free from your O2 phone, or on from any other phone. We'll do the rest. If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you.

If we increase our Out-of-Bundle Charges, we'll give you Notice at least 30 days before the Out-of-Bundle Charges are due to go up and you'll have the rights explained in paragraphs 5. If you don't give us Notice within 30 days, you accept the new Charges and the Agreement will continue with the new Charges. We'll post the new Additional Services Charges on our Website. If, following an increase you do not want to pay the new price then you may be able to, unless otherwise specified under a Related Agreement, cancel the relevant Additional Service, or stop using it.

For Additional Services we provide with a recurring subscription we'll let you know at least 30 days before the Additional Services Charges are due to go up.

This includes any increase in the rate of VAT, the imposition of a new tax or the extension of an existing tax that has not previously applied. Unless you have itemised billing the total amount for all Charges will be included as a single item on your bill.

That interest will be calculated from the due date until the date of payment and on a daily basis. We reserve the right to charge a late payment fee for our reasonable administration costs which result from late or non-payment of Charges. Further information about any such fees will be posted on our Website. We'll try to monitor usage of the Service through your account to control our credit risk and your exposure to fraudulent usage or unintended Charges caused by your usage, but we can't guarantee this and O2 is not responsible or liable for any such fraudulent usage.

You'll need to contact us before you can use any of the chargeable aspects of the Service again. You may also have to make an interim payment before the Service can be restored. You'll need to contact us before you can continue to use our Services or make payments as normal.

You're liable for all Charges incurred under this Agreement whether by you or anyone else using your SIM Card with or without your knowledge. You must pay the Charges to us or anyone else we ask you to pay on our behalf. An additional Charge may apply if you don't pay by direct debit. We will set out the amount of any such charge on our Website. You also authorise them to let us know if your payment account is terminated or suspended at any time.

If Equipment is exclusive to us, we may never offer an unlocking service for it except as otherwise provided in your Device Plan with us. If we do unlock your Equipment, we may charge you for this service and you will still be responsible for any Charges on your SIM Card including for the remainder of any Minimum Period and for any outstanding balance on a Device Plan.

You can get details of which Equipment can be unlocked and the Charges by calling customer service or checking the Website. Each call is charged excluding VAT to 3 decimal places. All calls for that month are aggregated and then rounded using normal rounding rules if the last digit is a 4 or lower we'll round down, otherwise we'll round up. If applicable, VAT at the prevailing rate is then added to the total of all Charges on your bill, with the VAT part of the charge being rounded down to the nearest penny.

Information is available at www. Please check these before using premium-rated services. Most premium-rate services are operated by third parties. For third-party premium sms and subscription services, please check the promotional material for advertised rates before you use these services.

We may hold this deposit until you've paid all sums that you owe us under this Agreement. If you owe us money, we may use the deposit to settle or part-settle what you owe us. We'll refund any deposit we're still holding if you ask on termination of this Agreement or, if you ask, after three months of continuous on-time bill payments.

If you don't ask for the deposit back, it will be added as a credit to your account. We won't pay any interest on any deposit we hold. What we expect of you. You must use suitable Equipment or equipment for the Services you're trying to use. If you are a parent or guardian, you are responsible for the use of the Equipment and the Service by a child or young person in your care. We can withhold our consent for this activity at our absolute discretion. If we ask you to, you must confirm the details of the claim s in writing.

When we might bar or disconnect your SIM Card. As a condition of unbarring or reconnecting your Service we may require that you set up a direct debit authority for the payment of any future Charges. You must pay all Charges until the Agreement is correctly ended under paragraph 8. Ending the Agreement. This includes any deposit we've asked for;.

Unless your statutory rights allow otherwise, you must pay us any outstanding Charges, including the Charges for this notice period. If you pay us the fee of no more than each of the Monthly Subscription Charges up to the end of that Minimum Period in a single payment, we may reduce the amount due by a rate determined by us.

This doesn't apply if you end the Agreement for the one of reasons in paragraph 8. The unlocking code isn't the same as your PIN. If you enter the wrong unlocking code it might permanently block your Equipment.

We accept no responsibility for Equipment blocked in this way or for any costs in providing an unlocking code. Parts of our Service may not work with Equipment that is not supplied by us.

Important — Your right to change your mind about the Service Agreement and Equipment. This is in addition to any statutory rights you may have. It applies as long as you give us notice within this period either by returning your SIM Card to any O2 shop or by calling customer service.

You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns. You can use the Service during the Change-Your-Mind Period, but you will have to pay for the cost of any Charges incurred including a daily rate to cover your Monthly Subscription Charges for the appropriate number of days you have the Service, calls, texts or data, third party services as well as roaming or other usage that may take longer to be billed.

Unless we tell you otherwise, we'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging as long as you follow our repair and returns processes. We may charge you the reasonable costs that we incur in collecting it which may be substantial. You must make the Equipment available for collection on our request.

If you paid any money for the Equipment, we'll refund that money to you when we get the Equipment back from you in satisfactory condition which includes being free of any security or software lock , less any Charges. In line with paragraph However, if you request a replacement and you don't return the original Equipment so that we can satisfy ourselves as to the defect, you'll be charged for the Non-Return. Nothing in this paragraph 10 affects your statutory rights.

These are the terms and conditions on which we rather than one of our distributors supply Equipment to you. Some tariffs may only be taken in conjunction with sale of Equipment. Because you've agreed to subscribe to our Services, unless you've agreed to a separate Device Plan see paragraph I expect O2 will refund any charges due to their system failure. Due to the current crisis, systems are running are very very slow. Need to be patient I'm afraid. You must be a registered user to add a comment here.

If you've already registered, please log in. If you haven't registered yet, please register and log in. Shop Help My O2 Basket. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. How to change your mobile number. SamsungFanBoy Level Nimble. Get a new O2 mobile number You can do this by simply calling customer services on Pay Monthly or Pay as you go. Things to keep in mind: If you call to change your number and call from the number you want to change, the call will get disconnected as part of the process.

The number change is processed and a new number is auto-allocated, which disconnects the existing number immediately. If you'd like to transfer your contract to someone else or another company, please call us on free from any Three phone or standard call charges apply. How do I change the account holder on my phone? You can also change the email addresses and phone numbers on your account.

On your Android phone or tablet, open your device's Settings app. Tap Google. Manage your Google Account. At the top, tap Personal info. Under "Profile" or "Contact info," tap the info you want to change. Make your changes. Can I transfer my o2 number to a new o2 contract? All you need to do is call customer service and ask them to migrate your current number to the new contract. This will immediately end the old contract and generate the final bill, which will include a 30 day termination fee.

Do not just swap sims as you will end up with 2 contracts running. Can I give my upgrade phone to someone else Verizon? Yes, they can use your upgrade. It upgrade available doesn't really transfer to the other line and stays with your line, but the other person can use the phone on his or her line. The payment plan will be on your line, but the phone will be used the other line.